Carglass® quality and warranty

Warranty terms and conditions

Windrox OÜ provides replacement and repair services with warranty that is valid until the client transfers the vehicle’s ownership. Windrox OÜ provides all glass with a two-year warranty that includes the following preparation and raw material defects:

Optics
Lamination
Measures and curvature

The warranty for glass and replacement service does not apply first and foremost in the following cases:

The vehicle’s glass frame is rusty or covered with defective paint or defective varnish
The glass was broken as a result of mechanical impact
There is visible mechanical damage or scratch marks on the glass
The glass was damaged as a result of the vehicle being used outside of its intended scope of use
The glass damage occurred as a result of vehicle body deformation or manufacturing defects in the vehicle’s body
The glass damage has occurred on a vehicle that has been involved in a serious accident
The vehicle is used in racing or training
The glass damage is a result of normal wear

Windrox OÜ must be notified of the warranty case immediately, but no later than within 2 months of learning about the warranty case.

We are always ready to help

We do everything possible to leave you satisfied with our service. If problems should occur, however, we do our best to resolve them as quickly as possible. If you have any questions, contact us on 1720 or +372 614 2110 from Monday to Friday. Our customer service is always ready to help.

In addition to the rights arising from the warranty conditions described above, consumers also have other rights arising from the law.

The complaint can also be addressed to the court or the Consumer Complaints Commission.

You can submit a complaint to the Consumer Disputes Commission here

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