Carglass® Kadaka
Kadaka tee 70F, 12618 Tallinn
Telefon 1720
Välismaalt helistades +372 614 2110
Avatud: E-R 8:30-17
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Carglass® Kesklinn
Pärnu mnt 160C, 11317 Tallinn
Telefon 1720
Välismaalt helistades +372 614 2110
Avatud: E-R 9-17
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Carglass® Lasnamäe
Osmussaare 15, 13619 Tallinn
Telefon 1720
Välismaalt helistades +372 614 2110
Avatud: E-R 8:30-17
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Carglass® Tartu
Turu 32b, 50106 Tartu
Telefon 1720
Välismaalt helistades +372 614 2110
Avatud: E-R 8:30-17
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Carglass® Pärnu
Tallinna mnt 82, 80043 Pärnu
Telefon 1720
Välismaalt helistades +372 614 2110
Avatud: E-R 8:30-17
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Carglass® Viljandi
Reinu põik 5, 71020 Viljandi
Telefon 1720
Välismaalt helistades +372 614 2110
Avatud: E-R 9-17
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Carglass® Rakvere
Niine 4a, 44313 Rakvere
Telefon 1720
Välismaalt helistades +372 614 2110
Avatud: E-R 8:30-17
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Carglass® Jõhvi
Rakvere 38, 41532 Jõhvi
Telefon 1720
Välismaalt helistades +372 614 2110
Avatud: E-R 9-17
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Carglass® Narva
3. Roheline 9, 20605 Narva
Telefon 1720
Välismaalt helistades +372 614 2110
Avatud: E-R 9-17
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Carglass® Võru
Piiri 52, 65606 Võru
Telefon 1720
Välismaalt helistades +372 614 2110
Avatud: E-R 9-17
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Carglass® Kuressaare
Kalevi 26, 93815 Kuressaare
Telefon 1720
Välismaalt helistades +372 614 2110
Avatud: E-R 9-17
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Tallinn, LASNAMÄE ESINDUS
I would like to share my disappointment with the quality of your customer service that I encountered at your Lasnamäe representative office.
Unfortunately, the attendant(s) who received me were clearly out of sorts and their attitude was far from professional. When I entered, no one even bothered to say hello, much less, looked at me like what am I doing here at all. Obviously, it was time for my car glass to be replaced!
In addition, I was not sent the warranty letter issued by the insurance company with the bill. This document is important for accounting purposes. Since the invoice was sent directly to my accounts, it was paid in full. Now I have to deal with insurance and other parties to resolve the situation, which creates additional worry and inconvenience. To the question of how to proceed, vastatin succinctly “You can ask your insurer for compensation for the net part of the bill. However, the VAT will be returned to you by the tax office." Zero apologies for forgetting to include the warranty letter with the invoice! The Tax Board's talk about the sentence is downright comical. Does the sender of the letter himself also collect taxes or does someone else at the tax office? Embarrassing attitude! It is incomprehensible how a company with such a large advertising budget can afford such a situation, given that this is a daily practice regarding insurance, VAT and paperwork. It seems that it is not written down anywhere within the company, who pays what when, even if it was three times! talk on the spot. Absurd!
I commend the Carglass Mustamäe representative office. I have never had such problems at the representative office there. Therefore, I strongly recommend avoiding your Lasnamäe representative office and directing your attention to other representative offices.
I hope you will take these observations seriously and make the necessary changes to improve your service.
I would like to share my disappointment with the quality of your customer service that I encountered at your Lasnamäe representative office.
Unfortunately, the attendant(s) who received me were clearly out of sorts and their attitude was far from professional. When I entered, no one even bothered to say hello, much less, looked at me like what am I doing here at all. Obviously, it was time for my car glass to be replaced!
In addition, I was not sent the warranty letter issued by the insurance company with the bill. This document is important for accounting purposes. Since the invoice was sent directly to my accounts, it was paid in full. Now I have to deal with insurance and other parties to resolve the situation, which creates additional worry and inconvenience. To the question of how to proceed, vastatin succinctly “You can ask your insurer for compensation for the net part of the bill. However, the VAT will be returned to you by the tax office." Zero apologies for forgetting to include the warranty letter with the invoice! The Tax Board's talk about the sentence is downright comical. Does the sender of the letter himself also collect taxes or does someone else at the tax office? Embarrassing attitude! It is incomprehensible how a company with such a large advertising budget can afford such a situation, given that this is a daily practice regarding insurance, VAT and paperwork. It seems that it is not written down anywhere within the company, who pays what when, even if it was three times! talk on the spot. Absurd!
I commend the Carglass Mustamäe representative office. I have never had such problems at the representative office there. Therefore, I strongly recommend avoiding your Lasnamäe representative office and directing your attention to other representative offices.
I hope you will take these observations seriously and make the necessary changes to improve your service.
PÕHITEENUSED:
- Kahjukäsitlus
- Täkke parandus
- Esiklaasi vahetus
- Küljeklaasi vahetus
- Tagaklaasi vahetus
- Klaasipuhastite vahetus
- Rekalibreerimine
- Carglass® Kindlustus
LISATEENUSED:
- Aknapesuvedeliku paagi täielik täitmine
- Asjaajamine kindlustusseltsiga
- Kirjalik hinnapakkumine
- LHV järelmaks
ESINDUSE INFO:
- Kliendiparkla parkimiskellaga
- Klienditeenindajad / tehnikud
- Sõiduautod, kaubikud, veoautod
- Töökoja ukseava kõrgus 4300 mm
- Avar, moodne ooteruum
- BOSCH klaasipuhastite stend, väljapanek
- Konditsioneer, WiFi, TV
- Veeautomaat, kohviautomaat
- WC
Carglass® Eesti tagab kvaliteedi kõigis esindustes
Kasutame oma kõikides esindustes vaid algupärase tootja (Original Equipment Manufacturer ehk OEM) standarditele vastavaid klaase! Carglass® Eesti tehnikud on koolitatud vahetama enimlevinud sõidukite esi-, külje- ja tagaklaase. Klaasivahetuse kõrval teostame ka esiklaasi täkete parandamist, mis toetab rohelist ja säästlikku mõtteviisi. Et pakkuda oma klientidele alati uusimat ja kaasaegseimat parandus- ja paigaldusteenust, on emaettevõte Belron loonud innovatsioonikeskuse Belron Technical, kus luuakse tehnikutele uusi tehnoloogiaid, tööriistu, õppeprogramme ja koolitusi.
NB! Seetõttu garanteerime, et töid teostatakse igas esinduses ühtmoodi ning samadele standarditele vastavalt!
Meie igapäevatööks vajalikud seadmed on:
- * Ezi -Wire ehk klaasi eemalduskomplekt – tehnik eemaldab klaasi spetsiaalse abivahendiga ilma nuga kasutamata.
- * 1-TEK ehk klaasi paigalduskomplekt – tehnik saab klaasi ette tõsta üksinda, ei vaja teise tehniku abi. Lisaks on võimalik seda komplekti mobiilselt kasutada väljaspool töökoda, näiteks kliendi enda juures.
- * Glass Medic – kõige kaasaegsem täkkeparanduskomplekt, mida kasutavad maailmas vaid Carglass® kaubamärki esindavad ettevõtted!
- * Carglass® Eesti teostab kõik rekalibreerimised Hella Gutmann CSC ja BOSCH DAS 3000 seadmetega.
Kliendi tagasiside Lasnamäe esindusele (mai 2025):
“Daam, kes mind teenindas, oli suurepärane. Abivalmis, asjatundlik, siiras. Viis pluss.”
Kliendi tagasiside Lasnamäe esindusele (juuni 2025):
“Teenindus oli igakülgselt väga kiire ja personal ülimalt abivalmis ning meeldiv. Loomulikult võttis kindlustusega suhtlemine paar päeva aega, kuid kuna Carglass tegeles sellega ise, oli seegi valutu kogemus. Kokkuvõttes oli kogu tuuleklaasi vahetusse puutuv nii mugavaks tehtud kui ta seda vähegi olla saab.”
Windrox OÜ
Akadeemia tee 47, 13520, Tallinn
(juriidiline aadress)
Reg nr: 10425870
KMKR: EE100352632
Meiega saab ühendust
Kontaktikeskuse kaudu
tööpäeviti 08:30-18:00
Lühinumber 1720
Välismaalt helistades +372 614 2110